Your Frequently Asked Questions

How can we help?

Our unwavering hope is to provide everyone with an amazing experience at Robin’s Nest. With this in mind, we have created this FAQ blog for you to refer to with any questions you may have in mind.

Your most popular FAQs:

Q: Do you have parking?

A: We do! There is a parking lot behind our building (located at 319 Woolwich St). If no spots are available, there is street parking on Woolwich St, McTague St, and Mont St.

Q: What is the clinic’s cancellation policy?

A: Our cancellation policy requires a 24 hour notice before your appointment. Any cancellation or missed visit within 24 hours of your appointment period will result in a 50% charge of the visit for the first offence, and 100% charge for any subsequent event.  This is done out of respect for our practitioners.


Appointment Questions

Q: Are initial appointments longer?

A: This is dependent on the type of modality. Initial visits typically run between 1 to 1.5 hours.

Q: How long do I need to show up before my appointment?

A: You’re more than welcome to arrive as early as you would like. If you need time to fill out your paperwork at the clinic, we would suggest arriving 15 min before your appointment. If you have filled out your intake online then, you may arrive 5 minutes prior to your appointment. We have coffee, tea, and water should you want to come early and just relax with a beverage.

Q: How many visits will I need to do?

A: We take into consideration the uniqueness of each individuals health journey when creating your best health plan. Each modality is different, however it is generally recommended that 2 to 3 sessions are needed to see and feel a noticeable shift. Depending on the severity of your concern, acute or chronic, a practitioner may ask to see you in 1 to 2 week increments.

Q: Are there any forms I need to print and fill out?

A: Unless specifically asked by your practitioner, everything can be done online. No need to print any intake forms. If you are new to the clinic, trying a new modality, or seeing a new practitioner you will be promoted to fill out a new intake form. An email will be sent to you confirming the date and time of your appointment with a link directing you to fill out the outstanding intake form on your account.

Q: How do I link my family members to my profile?

A: When booking for a child/new born they will need their own profile. This can be link to your primary account by clicking on the add relationship button at the bottom of your primary account.

Q: May I bring my children to my appointment?

A: Absolutely! We understand planning and scheduling doesn’t always work out. If we can make your day a little easier, we’re here to help. We’ve started to have coinciding appointments for you and your child so you can coordinate self care for you while your child is treated at the same time.

Q: Can I be put on the waitlist? How does it work?

A: You may add yourself to the wait-list at any time. You may add yourself manually on the booking page by clicking add yourself to the waitlist under “can’t find a time?” Or, you can call the clinic to speak with one of our office managers and they will set up your preferred time and date for the practitioner of your choosing.

Billing Questions

Q: Do you offer direct billing to my insurance provider?

A: Unfortunately, at this time we do not do direct billing. We are able to email you a full statement of your receipts for any of your appointments.

Q: Are you covered by OHIP?

A: Unfortunately, none of our services are covered under OHIP. Complementary healthcare is covered under private benefits or paid for out of pocket.

Q: Is Naturopathic lab Work covered by OHIP?

A: Lab work isn’t covered by OHIP at this time.

Q: Is Holistic Nutrition covered by benefits?

A: Holistic Nutrition can be covered by benefits that have flex plans or that have extended health benefits up to a certain amount. Please check with your provider for more details.

Misc. Questions

Q: What’s the deal with the Osteo students?

A: We currently have two students who are in the final phase of their Osteopathic studies and practice under the guidance of Robin Young, Osteopathic Manual Practitioner. Robin is involved in the treatment to help guide and mentor the Osteopathic students in their treatment with you.

Q: Can I do a Naturopathic consult over the phone?

A: Yes, Dr. Janine Buisman Wilcox is able to do a consult over the phone to help with your concerns. If you want to book a phone consult you have to call into the office to book it.

Q: Do I have to buy supplements?

A: No, you do not have to buy supplements. Dr. Janine recommendations are only that recommendations. She is trying to help you on your healthcare journey, if she recommends a supplement she will give you a detailed explanation why it is beneficial for you. From there it is your choice to take that recommendation or not.